PROJECT

Remote desktop control software for screen sharing

Custom software development, Remote desktop control, Screen sharing, File transfer, Secure sessions, Multi-device access, Session logging

  • Industry: IT services
  • Slovakia Location: Slovakia
  • Delivery time: 16 weeks
  • Technologies: Python, JavaScript / TypeScript (Node.js)
4+ months

This client provides IT support from Slovakia. It assists customers remotely across different operating systems and networks, while support sessions require screen viewing, control, file exchange and communication. The solution is remote access software for authenticated support sessions. It connects technicians with customer devices through desktop, mobile or browser access and gives them a live screen with mouse-and-keyboard control, file transfer and session records in one product.

Summary

Problem

The client needs remote access for troubleshooting and customer assistance across different devices and networks.

Solution

The solution became a secure remote access workspace with device management, live control, file transfer and session records.

Result

The software brings screen control, file exchange and session communication into one remote support product.

Client story

The client is an IT support provider from Slovakia. It assists customers remotely and works with devices across different operating systems and networks.

Technicians need to view customer screens, control the mouse and keyboard, exchange files and communicate during support sessions. Security, authentication and session records also take part in the work.

It also required file transfer and secure access across desktop, mobile, browser and local-network connections.

The solution was shaped as one product with an administrator dashboard, live session controls, a dual-panel file manager and a separate communication and audit area. Unattended access, privacy mode, multi-monitor support and recording were included in the design.

The client asked for

  1. View screens and control the mouse and keyboard remotely
  2. Transfer files and synchronize clipboard or peripherals where required
  3. Support desktop, mobile, browser and local-network connections
  4. Protect sessions with encryption and permission-based access

Why ready-made software did not fit

The draft describes a solution that combines desktop, mobile and browser access with a background service, administrator console, session codes, permissions and support features. Its custom structure keeps these functions together for the client's remote assistance process.

Project overview

The solution was designed around an administrator dashboard that lists connected devices, shows their status and starts authenticated sessions with codes or passwords. Unattended access and session history are available from the same area.

The live session screen provides remote viewing, mouse-and-keyboard control, screen sharing and multi-monitor access. Privacy mode darkens the physical screen of a remote Windows device when the session requires it.

To handle file exchange, a dual-panel manager was provided for local and remote files. Drag-and-drop actions, upload and download controls, transfer progress and transfer history keep the exchange visible.

Communication and audit were treated as part of the session rather than a separate tool. Chat, activity logs, access records and session recordings give the support team one place to review what happened.

The product covers desktop, mobile and browser access across the required operating systems. Encryption and permission-based access protect the connection, while the modular structure leaves room for later features and integrations.

Key features delivered

  • Authenticated remote sessions with codes or passwords
  • Live remote desktop viewing and control
  • Mouse-and-keyboard control
  • Screen sharing
  • Unattended access
  • Dual-panel file transfer
  • Multi-monitor support
  • Privacy mode for remote Windows devices
  • Chat during sessions
  • Session logs and recordings

Can be added

+ Clipboard synchronization + Peripheral redirection + Printer redirection + Remote audio monitoring and recording + Administrator console + Advertising or subscription features

Who else can use this solution

Businesses with a similar remote-device task can adapt the same solution to their own support, access and security rules.

An organization managing company-owned computers

Task It needs to access and control devices across remote networks.
How the solution helps The solution provides authenticated sessions, unattended access, file exchange and activity records in one place.

A computer repair provider

Task It needs to troubleshoot customer devices without visiting them.
How the solution helps The solution gives technicians live screen control, chat, file transfer and session recording.
Repair services

A software provider for remote-access products

Task It needs browser, desktop and mobile access in one product.
How the solution helps The solution brings the required connection modes, operating systems and security controls into a modular system.
Business services

Technology stack

Python

Documentation language

Python is used with Sphinx to generate project documentation.

JavaScript / TypeScript (Node.js)

Current username detection

This runtime supports the username package, which reads the current user's username.

Sphinx

Generate documentation

Sphinx (a Python documentation generator) creates the software documentation.

username

Read current username

username (a Node.js package that reads the current user) supplies the local username.

Remote desktop protocols

Connect to remote desktops

Remote desktop protocols carry the remote screen and control commands between devices.

freeRDP

Android to Windows access

freeRDP (a library for remote desktop connections) supports Android access to Windows desktops.

Windows and macOS

Desktop applications

Desktop applications are supplied for Windows and macOS.

Android and iOS

Mobile applications

Mobile applications provide remote access from Android and iOS devices.

Browsers

Browser-based sessions

The web application initiates remote desktop and screen-sharing sessions in supported browsers.

Integrations

Administrator console

The administrator console manages connected devices, authenticated sessions, unattended access and session history.

Remote desktop protocols

Remote desktop protocols carry screen images, keyboard commands and mouse commands between supported devices.

freeRDP

freeRDP connects Android devices with Windows desktops for remote access.

Web application

The web application starts remote desktop and screen-sharing sessions across supported operating systems.

Local network

Local-network connections provide remote access between devices on the same network where required.

The result

Start a secure session from one dashboard

The device and session dashboard gives the technician a clear view of connected equipment before support begins. Device names, online status and session history stay together with the connection details.

The dashboard keeps device access and session records together at the start of the support process.

How it works

  1. The dashboard shows device names, hostnames and connection status.
  2. The system checks connection codes, passwords and user or device credentials.
  3. The session area records the connection and provides administrator controls.
  • Unattended access
  • Session history
  • Permission-based connections
Tip: The dashboard keeps device access and session records together for support work.
Device and session dashboard

Device and session dashboard

Functions on this screen
Enable remote access Remote desktop control Connect using codes or passwords Provide unattended access Session Logging

Control the remote computer while protecting privacy

The live remote desktop session shows the remote screen and carries mouse-and-keyboard commands. The technician can work with connected monitors, session recording and a privacy control from the same view.

Screen sharing and privacy mode support customer assistance while keeping the session status visible.

How it works

  1. The remote screen displays the current image from the connected computer.
  2. The session carries mouse and keyboard commands to the remote device.
  3. The session provides multi-monitor selection and privacy-mode control.
  • Multi-monitor support
  • Session recording
  • Remote Windows privacy mode
Live remote desktop session

Live remote desktop session

Functions on this screen
Remote desktop control Control mouse and keyboard Share your screen Dual Display Configuration Remote Desktop Privacy Mode

Exchange files without leaving the session

The dual-panel file manager places local and remote files side by side. File paths, transfer progress and history make the exchange easier to follow during support.

Drag-and-drop actions and separate upload and download controls keep file transfer in the same remote access workflow.

How it works

  1. The local and remote panels show file names and paths.
  2. The transfer area moves files between the local and remote devices.
  3. The system displays transfer progress, status and transferred files.
  • Upload and download controls
  • Drag-and-drop transfer
  • Transfer history
Dual-panel file transfer

Dual-panel file transfer

Functions on this screen
Transfer files easily

Keep communication and audit records together

The communication and audit screen combines chat with activity logs, access records and recordings. Support staff can review messages, timestamps, identifiers and session activity from one place.

This gives the client a clearer record of remote assistance without moving conversation and audit information into separate tools.

How it works

  1. The chat panel stores messages and the message composer sends session communication.
  2. The activity log shows timestamps, user or device identifiers and session events.
  3. The recording list and access record show available session evidence.
  • Chat during sessions
  • Session-log filters
  • Recording list
Note: Session records help the support team review access and communication after a remote session.
Session communication and audit

Session communication and audit

Functions on this screen
Integrate Professional Chat Session Logging

What the solution gives

With this solution, the IT support provider can:

  • Start authenticated remote sessions from one dashboard
  • View and control customer computers remotely
  • Transfer files between local and remote devices
  • Support desktop, mobile, browser and local-network access
  • Protect sessions with encryption and permission-based access
  • Review chat, recordings and session activity

Could ready-made systems do the job?

Before the design, the task was compared with ready-made products by their own descriptions.

What the client needs Remote desktop software AnyDesk, RemotePC, RealVNC Remote support platforms Zoho Assist, LogMeIn Rescue, FixMe.IT Remote access tools Splashtop Remote Access, GoToMyPC Custom solution
View and control remote screens
Transfer files and related data
Support required platforms and access modes partly
Use secure authenticated sessions
Fits the client's own rules: stages, roles, reports — — —
All steps in one place —
No manual steps between programs — — —

By the public descriptions of the products and their category.

The main parts of the task exist in ready-made remote desktop and support products, and a ready-made product is enough when only one part is needed.

This client needed its own software because the required platforms, support controls, privacy features and records had to fit one process and the client's own rules.

In the end

In the end, the result was a remote access workspace made to support customer assistance with screen control, file exchange and secure sessions.

FAQ

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